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  • I have never seen a dealership's service department close at 8:00 PM. I can't believe these guys understand that the majority of the population has jobs that are 8-5. They are AWARE of that fact. Not to mention they serviced my Ford Fiesta & when I needed a rental they even called me to let me know when one was available. Then when my car was ready & fixed, I was able to drop off the rental even though they rental guys were gone for the day. And when I forgot to fill up the tank in the rental they even let me go to a fuel station nearby to fill er up so I wouldn't get charged jet fuel prices for them filling it themselves. Wow. Let me also mention that when I looked like I was waiting around for someone, whether it was the rental guy or the service advisor or even the cashier chick, there was always someone who cared enough to ask me if I was okay & if i was waiting on someone & when I told them I was & whom, they said the person would be with me as soon as possible. Wow again. No other Service Department at a Ford dealership (OR ANY dealership), whether it be in my hometown of San Antonio, TX, or elsewhere in Arizona, has been so courteous. None other has left so much of an impression as San Tan Ford Service Dept. Thank you guys. I haven't even touched the subject of how they repaired issues that were otherwise passed off as "Normal" with Earnhardt Ford. I'm not trying to slam Earnhardt, but the very last time I went there twice in a row they said that transmission shuddering & hesitation are normal per Ford. Now I can't verify that Ford Motor Company was the one telling them it's normal, but I do know that San Tan fixed the issue months after I had to endure a rattly transmission & they fixed it right the first time I told them about it. Maybe Ford told dealerships to say those things to customers. I don't know. One thing's for sure. No more rattles, no more shudders, no more hesitation from first to second gear. Sweeeeeet. The TCM was replaced. Something I knew about from reading Ford Forums. They identified the issue & now I am on the road with my own car again with zero issues with the trans. Am I angry at Earnhardt? No. Do I live near San Tan now & want to go to a dealership closer to home for service? Yup.
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