Let me start out by saying that the assistance I received from my new service manager, Ernie Escobar, and from the service tech were both 5 star. So why the one star rating? When I called to make my appt on Dec 24th I learned that the service manager I had worked with for over ten years, Andy Sivec, was no longer with the company. When I went for my service on Dec 26th I sadly found out that Andy's office had been cleaned out and he was no longer with the company. I spoke with an employee that I know (he will go nameless for fear of retribution) and found out Andy had been fired at lunchtime on Dec 23rd. Andy had been with Chapman BMW since the companies inception and yet they didn't hesitate to fire the man just two days before Christmas. Was taking such an extreme action with a long time employee during the Holidays the right way to handle the situation? Doesn't sound like something I would do so I have to wonder about the Chapman Management team,
Seems a little heartless to me.