This was my first time renting at Alamo and i made a reservation months ago. We were told we would wait 10 minutes for our cars and that turned to over an hour. On top of the hour they mentioned it would take another 45 minutes for another batch of cars to get washed and cleaned. Alamo needs to get their process and people in check to understand their own inventory and reservations so that they can get travelers in and out with their rental cars.
The way they handled the bottleneck of people is by writing down on paper when our check in time was at the kiosk. The guy didn't even honor the system of that because he let a group go ahead of us when they checked in behind us.
Absolutely unprofessional and unacceptable. I will never rent from Alamo again. They have terrible customer service agents who would rather antagonize customers.