Lounge area is nicely appointed and very comfortable. The raised fireplace is a nice feature. Service was fantastic, staff are very approachable and always eager to please. Rooms especially those on floors 5 and above have spectacular views of the city. The bathrooms in the suites were impressive...very spacious and I liked they provided L'occitane products. We only used the lounge for drinks, not food but the drinks were expertly prepared. Hallway furnishings, carpet and phone desks are starting to show a bit of wear. Gym and pool (skylight features) facilities are outstanding and well worth taking advantage of during your stay. This is the first Shangri-La property I have visited so not sure how it compares to others.