this is the first base hospital i have ever been serviced by so i dont really have anything to compare it with. my biggest issue is with the appointment hotline. whenever i call i have to wait a MONTH to be seen. i have heard from others that they get referrals off base but it has never been offered to me. i have always been told come in 45 min or come in a month (long story, short). also, their available hours do not work well with anyone who works 8-5, like me. i have had one bad experience with one of the check in staff at the office. other than that they have been friendly. when i first started going here i had no idea who my PCM was and was not happy with the person i was seeing. this kid knew less that i did....it was a little ridiculous. however, my PCM and the dr i saw today are both very knowledgeable and friendly. i have been happy with their services.
the ER is another story. both times i have been there (once for me, once for the husband) we had had to wait 6+ hours to be seen. so im not happy with that.
i have been debating switching insurance plans so i can be seen off base because it is such a hassle to get to base from an appointment in the middle of the day when i have a career and work in summerlin....i saw a sign today saying that tricare is being replaced by united health care in april 2013 so i do not know if that will change anything. i guess i need to do more research.