| rev:text
| - To start off, the food and drinks are good. My two stars reflects the timeliness of service and the fact that my order is almost always wrong.
I live a mile away and want this to be our "go to" coffee spot so badly, but my order is wrong about 90% of the time, and it takes FOREVER.
My husband and I have been to this coffee shop 30+ times, I'm frustrated just about every time but it's so convenient so I keep going back.
I am all for hiring young employees, maybe it's their first job, etc., but then they need to be trained better to take orders correctly and to use the ordering system. It almost seems like their ordering software is too complicated due to the amount of mistakes to my multiple orders, and how backed up the line gets because the staff takes so long to take an order. Granted, I moved here from Chicago so I'm used to a faster pace, but this just borders on ridiculousness.
Two Examples (although I have many, many more):
Today, I order the Mediterranean wrap with no olives. About 50% of the time, they forget to take out the olives. But today they actually got it right- yay! However, my husband got the Mediterranean wrap with chicken, and you guessed it.... no chicken. We were charged for it though, it just didn't actually make it in the wrap.
My friend was in town visiting about a month ago and she went to pick us up some coffees in the AM. The worker messed up putting her order in the system. Just two lattes, but they rang the order up wrong. My friend was about to pay and noticed the discrepancy so she told the worker which resulted in about $10 due back to her. The worker said that they could only offer her rewards points for their mistake. Mind you, they hadn't even made the drinks yet or actually taken her form of payment, but they still wouldn't cancel the wrong order they put in and re-ring it up. She told them she was from out of town so she didn't want rewards points and she was so tired of waiting in line, so just take the money and make her drinks right.
There are countless more examples I could give but I'm tired of typing this up. Moral of the story is: be prepared to have the most simplest of orders rang up incorrectly and to stand in line a while.
The drinks are good when they get the order right and the people are nice. They just don't pay attention to detail and either move too slow or need retrained.
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