We bought a KIA Soul for over $31K and were told it had front and rear heated and ventilated seats. There was no window sticker because they had just rolled it off the transporter. We trusted them and we shouldn't have. The car doesn't have this feature, which we were told was about a $1300 item. Went back a week later and they said they couldn't do anything because they hadn't intentionally lied to us. They offered us a free oil change. Hmmm. They discount those for $8.88 with a coupon. Doesn't sound like a fair offer to me! How bout you?