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| - So in my last review, which was amazingly only 10 days, I raved about how great Palazzo is. But tonight I really turned a corner. I can deal with the annoying security stops in the parking lot. But two bar incidents have me needing to downgrade this place to 3 stars.
The first happened last week. Earlier in the summer, I went into Palazzo and was thrilled to discover they comp Duvels at one of their casino bars. Duvels are expensive, and delicious, so I tipped generously for this "free"drink while gambling. So I came back last week, and not only did the bartender not comp me a Duvel, he told me "no bartender can comp Duvel." Umm, yes, they can, because they did. "No they didn't." OK, I cashed out and went to another bar, and chalked it up to one dude having a bad day.
So after tonight's Yelp event, I brought some out of town friends to one of Palazzo's bars. I explained how getting free drinks while gambling works... how you have to put $20 in and bet $1.25 each hand. He got it. So I was gambling and got a Macallan 12, and he got whatever he was drinking. Bartender change, and now I can't get Macallan anymore, and my friend had to put in another $20 because "you can't get free drinks all night on $20." What? I've lived in Las Vegas 7 years, and the only time I've gotten guff was from a disgruntled bartender or from the Wynn/Encore.
Listen, if you're worried about your boss coming down on you, that's one thing. But you're arbitrarily making up rules just to be a dick here. Yes, there are cameras on all gaming areas, but no boss is yelling at you tomorrow because you comped a drink with $12 balance. I tried to explain how if I was winning money at video poker that I would last a long time on $20, but the guy just didn't get it.
Long story short, we both felt unwelcome, so we cashed out and brought our gaming and tipping elsewhere. I'm really surprised that Palazzo is encouraging their bartenders to make their patrons feel this way, and I hope it stops IMMEDIATELY.
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