I think these people pretty much rock! I was paying a small fortune in med costs (thanks to my stupid vet), until I discovered Roadrunner and got them to call the prescription there. Now I get everything by mail for a fraction of the price. They are very nice to deal with. Orders come quickly, though they will expedite for a reasonable fee if you need your order faster. I love that they send a little toy for my kitty with every order. Nice touch! My only issue that dropped a star off is that the pricing for a smaller quantity seems to be more than for larger volumes. I don't understand that logic at all. They had quoted me a price for 50ml, then my vet only authorized 10ml. it ended up costing more. that to me was a little wrong. all in all, happy customer though.