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  • I love Home Goods and have been shopping with them for years. Unfortunately, I had one of the absolute worst customer service experiences of my life today at the Scottsdale Home Goods location. The employee who did NOT help me, Patty, was rude and completely disrespectful. I was wronged on a return transaction and had to drive out of my way (15 miles each way) to resolve the issue and Patty had the gall to tell me to wait until all of the other customers were taken care of first. Excuse me! I am the customer whose transaction was wrong and just drove 15 miles back to the store (having to drive another 15 miles home) and you can't take 2 minutes to resolve a simple issue? Well, I hope she loses her job because I will be contacting the home office. If this is the way this store wants to treat customers, then I will make sure something is done about it. Fortunately, a male employee (possibly the manager) apologized for her a couple times but this woman should not be allowed to utter one word to any customer entering the door. Thoroughly disappointed and disgusted with this horrific customer service!
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