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  • Beh. Meh. Feh. It gives me no joy to write it since I think the people here seem really nice, but the food here is so substandard. One thing that always rings huge alarm bells for me is when the food is not delivered as promised on the menu. I was here the other day and specifically asked for tabouleh on my sandwich. The cashier assured me it would come with. I got my sandwich home and dug in. Not only was there no tabouleh, there was no hint of several other items that were apparently supposed to be on there. There was a ton of lettuce, two pieces of anaemic tomato, some nasty big chunks of raw onion (why do take away joints always do this? how hard is it slice an onion finely so it's a delicious crunchy addition rather than a meal-spoiler??), lots of banana peppers and some olives. Kind of like a shoddily made Subway sandwich, Middle eastern style. No tabouleh; no delicious creamy hummus or yogurt-garlic sauce, that would have mellowed out the chill sauce they slathered all over. Just a very, very unbalanced sandwich. I understand that sometimes a kitchen runs out of things it needs, but in that case, don't tell me that it's going to be on my sandwich. Just tell the cashier to say "We don't have that today, is that ok?" No big deal. I hate paying for something and then not receiving it as described. It's the easiest way to alienate a customer. Finally, the pita they used was the very thin Lebanese style and just didn't hold up to all the juices - the whole thing was a soggy mess five minutes after I left the store. The chicken was juicy and tasty, but that's about the only redeeming feature. I've been back three times because I so badly want this place to be good, but the food is just so underwhelming, and they need to get serious about customer service, instead of hoping that customers won't notice that they didn't deliver on what they promised!
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