I fly SWA nearly every week. I am a fan because I can check two bags for FREE. Also, they have an excellent rapid rewards program where you can earn points for flights. (I believe you can use the points for other purchases, but I've never done that). After so many flights, I get free drink coupons. The SWA gate agents and flight attendants are the friendliest in the business. Sometimes the flights are delayed, but that happens with every airline. I have flown others and I'm just too spoiled by flying SWA. They rock. If I have the choice, I don't fly any other airline.