Pros - the pizza is decent.
Cons - the pain you go through to get it does not make it worth it. We have been here twice now and the full experience (i.e. wait time & customer service) has turned us away from this place. We live in PM, and there are too many other places nearby (from MP and Noda) to get good pizza from and have a better experience.
Our first visit was when this place opened. There was a mix-up with what we ordered and what we received - something to do with Prosciutto, and Bruschetta. But the manager made it right by throwing in the other half of the pie. It just took a really long time (about an hour) to get what we ordered.
The next time was about a month ago. Got a small pizza to go. Took a little over an hour to get the pizza. Most of the other people at our table had gotten their orders and were paying their bills as we waited for our to go order. The service was lousy as well and we finally had to get up and talk to a manager. The manager went to the food window and got our order - seems it had been there for a bit (back to the lousy service). All he offered was - "we're busy." No apology or offer to smooth it over.