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| - This is for the pre-booking experience. I am highly impressed and decided to stay there next trip.
After I have such a nightmare to agrue with another upscale hotel in City Center about having Nespresso coffee machine in the suite (they mentioned clearly on their website but now deny it), i decided to find out who else will have this nice little espresso machine in their hotel room.
First of all, i just emailed Four Seasons hotel group, I got a response really quick then i was transferred to FS Vegas reservation. Within 24 hrs, i was told via email fully explained to me about the Nespresso isn't in every room however if i request it, there will be one for me. The tone in the email is very sure, professional and not that `you can request it but it is based on availability' type answer from another hotel.
Then i further asked the reservation desk for spa and hotel restaurants menu. Guess what i was transferred to concierge right away. She replied me with all the menus i asked for + all info about shopping, nightlife, hotel room service/amenities, entertainment/show guide, recommended restaurants on the strip..So informative and professional.
Four Seasons Vegas gave me the impression they truly know what the are doing and how to pass the guest to the appropriate person for inquiry. They strongly delivered more than i asked for even before we make any reservation (they don't know our travel dates either!!) Not the fact that i already paid deposit for another hotel and they promised me the coffee machine, I definitely will move us to Four Seasons!
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