Went in today and apparently they are trying to "rebrand" themselves and no longer take items from H&M, Bluenotes, Forever 21, etc. even though that's basically what majority of their stores carry...The girl looking at the clothes was very kind and informative, but man she does not belong there, she deserves better. There was a guy (who I assume was the manager? Assistant manager?) with slicked blonde hair, wearing dress pants and a dress shirt and looked and sounded like a total douchebag. He constantly stared at customers and looked miserable. The store looks like a miserable mess and smelled awful. Go across the street to the newly opened Common Sort. Pretentious hipster women working there, but way more inviting and better selection of clothing. I give Kind Exchange until the end of the year, just too much things wrong with their business and their ethics.