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  • Placed an order online around 9:30 a.m. I called around 4 p.m. to see if it had been delivered. She said she never got the order. Then she called someone and said that she found the order. The online place said they emailed it to her but she said she never got it. Anyway, she ended up finally getting the order details. She said this happened about three times a year. I said I guess she should just cancel the order since it was so late in the day. Then she said that she could still deliver it that day or wait and deliver it the next day with an upgrade. I added her to go ahead and deliver it that day before 4:45. They were able to deliver the flowers before 4:45. The next day, the main centerpiece flower had already died. I let them know about this via voicemail on Saturday. On Monday, I got a call back from them and telling me that they would redeliver the arrangement. Way to stand behind your product!
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