I have been going to Jaime for almost 2 years now. She's awesome! My hair was very damaged when I came in to see here. I told her I wanted to be blonde, however my natural color is black. I was going to a Paul Mitchell salon and they couldn't lift my hair to the blonde I wanted. Jaime informed me it will be process to get the blonde that I wanted. I had to be patient cause Jaime didn't want my hair to break. It took 4 visits to get the blonde I desired. My hair is finally growing out and healthy looking. I get compliments all the time. She's a miracle worker! The negative reviews are from people who are looking for freebies. Go see Jaime you won't regret it.