It's touch and go here in terms of service and product quality.
I come here for fine art supplies - frequently... Check, double-check, any canvas, paper, or paint tubes. Several times I was in a hurry and got home to find something broken. Ex: canvas' wood frame had been dropped and broken - torn canvas / tube of paint had been punctured / loose (expensive) watercolor paper with torn edges or just poorly put into the teeny slots - unorganized/miscategorized - paper folded in half.
I gave them 4 stars because I keep my receipts and never had an issue exchanging or returning.
The staff in the fine art department are not knowledgable and will fudge advice. Don't waste your time asking questions unless you're just looking for where something is.