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  • My wife and I recently visited Las Vegas for our anniversary. As HUGE Gordon Ramsay fans we had the goal of visiting all 4 of the Gordon Ramsay Vegas restaurants (Steak, Pub, Burgr, and Fish and Chips). Saturday night around 9:45pm we decided to give Fish and Chips a try! After visiting both the Pub and Steak I had high expectations when it came to service at anything with the Gordon Ramsay name on it. Upon arriving we were immediately greeted and able to order. I had explained to the guy behind the counter that we were visiting all the restaurants and after having the sticky toffee at both pub and steak, I couldn't wait to try the shake version here. He went on to tell me how great it was and how it is his favorite. I ordered the fish and chips (you can't beat a classic) and told the young lady taking the order that I would like the toffee shake as well. She then proceeds to tell me how they already closed down the shake machine for the night. Its 945pm on a Saturday in Las Vegas and they chose to start packing up shop? I understand the want to begin closing with only an hour left in your day, but to take the only dessert option you have completely off the menu for anyone to order because you decided to close it down early.... REALLY?!?! .... and to do this on a Saturday a prime day on the strip after I walked all the way there from my hotel specifically for that shake was very disappointing.The part that was worse, is after I order it and am informed that shakes are no longer available, there was no sympathy or care. Clearly the leadership at this store needs to take a page out of the service book at the other three GR restaurants, because they do NOT put the customer first.
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