Going by the food alone, this is by far the best bakery in the neighbourhood. I really, really want to love it. Three things bring them from 5 stars down to 2:
1) Customer Service: The owner is clearly someone who wants to bake and have nothing to do with customers. I have found her to be consistently cold and often downright rude. If you hate people that much, hire a student at minimum wage to deal with customers.
2) Hours: A bakery that opens at 11:00 on Saturdays and Sundays? Really? Forget the idea of getting anything here for your weekend brunch.
3) Product Inconsistency: When I have decided to wait until 11 to get something here for breakfast or brunch on the weekend I can never get what I got the last time, it seems. Everything is good, but sometimes you just want what you had in mind when you started out in the morning.
Now that The Common is in the neighbourhood I can go elsewhere for things such as croissants, etc. (both Bakerbots and The Common get them from Pain Perdu anyway). I'll still come here when seeking out an ice cream sandwich though.