2 very rude people behind the counters, one was a supervisor. I had documentation/ID that is accepted at every state agency in VA, but that is not good enough for the state of PA. I went in the AM and was told my hospital birth certificate was not acceptable ( it is in VA, and clearly says BIRTH CERTIFICATE on it) and I told them I had the plastic birth certificate card, which is also accepted as a real birth certificate everywhere in VA) and they told me yes bring that back and it would be OK. I went home & came all the way back only to be told 'we don't take that'. Everyone there seemed pissed to be working there, no one was friendly, and I'd rather deal with downtown than to go back there. They are so fast because half of the people get turned away. They suck....