Older gentleman seems arrogant to anyone who isn't a pro homebrewer. Felt talked down to both times I went in. We purchased a 2g all grain recipe and only noticed after we started that we received a 1g recipe sheet so there was a lot of last second fixing and panic.. We called the gentleman at Vegas homebrew and he was extremely helpful in getting the water levels and everything back on track. He even wanted us to call him back with our results. I wouldn't go back to ubottleit after the older guy made me and my group feel like idiots when he didn't know what a heat shield was for a weldlesss thermometer and then gave us the wrong recipe for the right amount of grain.