I have been going to Kachina since 1998. Since that time, I have seen two doctors leave the practice, including Rebecca Moran. I made an appointment a few months ago, and the staff was completely rude to me. They insisted I tell them what it was about, refused to let me speak to a doctor for advice, and when I finally was "allowed" to speak to the doctor, I was told that they were too busy to return my calls during business hours. Are you serious? What if your mechanic told you that they would only speak to you after their shift was over, even if you dropped off your car at 8am? This is the worst practice in my opinion, and it just keeps going downhill. I would avoid it like the plague. It is very impersonal, and they treat you like cattle.