This is a negative review for Elemez, LLC. known as Elements Massage located at 19420 N 59th Ave. This is a franchise for Elements Massage and is under new management since Sept 2017.
Back in November 2016 I was offered 4 one hour sessions for the price of 3. Then I had the option to go month to month. I received my 4 sessions then went to a Physical Therapist that my insurance covered. Since then, I have received no phone calls or letters in the mail reminding me that I have a session each month that I am paying $59 a month for. I just happen to look at my credit card statement last Sept 2017 and noticed that I was being charged. I went down there in person and they apologized for not being notified and now they have a new manager that will be doing so. The only thing they offered me was coupons for sessions. I called my credit card company next to file a dispute for receiving no services in the months I was charged. Since the contract states I have to fill out a cancellation form they could not help me.
What bothers me the most is that they were perfectly happy to charge me $59 (Now $69) a month for the rest of my life with no communication for services. So far they have taken $720 from me and only offered me a few coupons in exchange.
Based on this experience with their "Program" I will never go to that company for services and never sign a contract like that again. I strongly advise anyone considering services from a predatory company like this to stay away. This is much like that horrible tactics that LA Fitness and others in the 90's practiced. Do not sign a contract it is not worth the hassle.