It was the same pricing situation with me and the boss negotiates over the phone which really puts you on the spot and is unfair to the customer; however, I understand that they need to make money and can offer more services but if I didn't want it initially then I won't want it after hearing its $200+. The cleaner, James, was very polite and showed up early! James did a great job on my carpet and it looks brand new! Thanks James!