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| - I really hate to change my review, but I can no longer recommend Dr. Burns to anyone. The sad thing is, it's not even her. Her office staff is downright awful, to the point that it interferes with patient care. Each and every visit I've gone to, I've been required to pay upfront for the visit, even though that is against the agreement she has with my previous insurance provider. The first few times it happened, I was able to receive a refund relatively quickly after I called and requested one. But the last two visits I've had are STILL unresolved. Last August, I went in and again, I told the receptionist that I shouldn't have to pay anything. She argued with me and made me pay upfront. Sure enough, I received my EOB showing that I was not responsible at all for the visit. I requested a refund. It didn't get resolved. In February, I needed to go back to Dr. Burns, but I no longer was in-network for her. I scheduled the appointment with the understanding that I would pay and have the credit applied to my account, and that I would file a claim for out-of-network with my insurance. When I went to file the claim, my insurance provider told me Dr. Burns had already filed a claim and had been paid in full for the visit with my HRA funds, so she was paid twice for the same visit. Now, I was out almost $200. I went round and round for months with her previous billing coordinator, Jimmie, who admitted I was due a refund but then stopped returning my calls and emails. I finally called the office and spoke to Yvonne, her office manager. Yvonne said she'd look into it and get back to me. Weeks passed, I called again. Yvonne said she'd have to research to see if they'd cashed the checks from my insurance providers. Uhm.....that's not my problem if you cashed the checks or not. You received payment twice for the same visit! Weeks passed again. This time, I called my previous insurance provider, who put Yvonne on a three-way call with us. Funny enough, I got a check in the mail for that visit (a YEAR after the fact) a week after the insurance company called her out. Unfortunately, it's been radio silence ever since and I'm still owed money. I finally filed a complaint with the Governor's Office for Consumer Health. Maybe they'll finally be able to get me my money back.
It's really unfortunate because as a provider, Dr. Burns is top notch. But, she has to know how terrible her staff is and the horrendous billing issues that exist. I'm not the only patient with these issues. I guess if you're a millionaire and don't care about money, go ahead and see Dr. Burns. But if you're like the rest of us, look elsewhere.
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