I am a native Delawarean so I am super partial to Capriotti's. I invited some of my Vegas buddies to go here for lunch with me a couple of weeks ago and I was pretty disappointed. The food was really good, but that's where the enjoyment stopped. When I got there I really had to use the restroom when I asked the staff if they could unlock the bathroom in the rear. They told me it will be just a few moments. Having to go so badly, I decided to go around to the back of the building and wait hoping that they would see me go back there and help me more quickly. I waited back there for about 10 minutes and nobody came to the door so I messaged my friend to ask the staff to open the door for me and they said they would in a few moments. It's OK I'm about another five minutes before they came and unlocked the door for me. That was annoying because I really had to go.
I was also annoyed because I figured that my food will be cold once I got back inside however, after about 20 minutes from the time that I ordered my food was not ready. About five minutes later it came up. 25 minutes at lunchtime is pretty unacceptable in a sandwich shop. Then I took a look at the sandwich and it was done incorrectly. So although she was very nice, she had to remake it. That's OK about another five minutes so about 30 minutes to get a sandwich. Unsatisfactory in my book.
I will continue to go to Capriotti's but I will definitely not be going back to this location.