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| - We came to spaghetti warehouse (09/13) because it USED to be a great restaurant. The evening we visited we had not made a reservation so we expected to have a little wait. There were some people waiting in the lobby, and what appeared to be a birthday party happening in the dining room.
When we walked up to the host's counter, we noticed the tables at the bar were empty. There were three hostesses behind the counter talking with who we assumed to be the manager. When the manager walked away, one hostess picked up a ringing phone while the other two stood there staring anywhere but us. When the hostess finally got off the phone, she did not greet us in any way, we had to ask if there was a wait and for how long. When we were told there was a 45 min wait, we had to ask if the bar was available (she did not offer this option). The hostess said "yes" and handed us menus and pointed up the stairs toward the bar- she did not show us where to go.
After sitting down, we then waited another 10min to put in our drink order. The woman waiting on us seemed to be the only one working in the bar area on this busy night. We wanted to be easy on the girl because she was apparently alone behind the bar, but she was very rude. After waiting 10min to put in our drink order, it then took another 10min to get our drinks. It took about 40 min for our food to come out. The chicken tasted like frozen out-of-a-bag grilled chicken and the "wild mushroom cream sauce" was condensed cream of mushroom soup (My boyfriends pesto was swimming in olive oil). I would like to say this was an unusually bad night, however when I saw several waiters and waitresses gabbing and paying little attention to customers, it's hard to believe it was a one time thing. At one point a waiter stopped and stood watching the football game that was on the tv for about 8-10min. The only think I liked were the women's restrooms- they were nice and clean. Needless to say, we will not be giving warehouse another chance.
Summary: Awful service, terrible food, nice bathrooms. I would rather go to Olive Garden than here!
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