My boyfriend and I enjoy their philly cheese steak pizza. We called to do a carry out order. The guy that answered the phone didn't seem to know what he was doing. I had to ask him 3 times what the difference in price was for a medium philly cheese steak or a large philly cheese steak. His response was the word "um" in which he easily used 10 times within a minute. He just kept saying um. And after asking over and over he was like, um what? You wanna know how much 1 philly cheese steak pizza is? Finally he says oh a medium is $10 and a large is $16. So we ordered the medium. Each time he needed to ask us a question, like are you paying cash or cc and can i have a name, it was a project for him. A real struggle. We go pick up the pizza and he charges us $15. So we are like, we just called and you said $10. Oh, um.. um.. um.. I must've told you the price for a small. A manager comes out and totally brushes the situation off and is like no a medium specialty is $15. We told him that we called and specifically asked the price and was told $10. He honestly didn't really care, was unapologetic and just walked away. AWFUL CUSTOMER SERVICE. Ordering a pizza over the phone shouldn't be so hard and knowing your prices and product is important. And if your going to have a new person answer the phone, give them a price list, train them or tell them to ask whatever they don't know. There's plenty of places in the area to order pizzas from, treating your customers bad for your mistake and negligence isn't a great way to run your business. In the future we will definitely go some where else.