This place...the food is amazing but the customer service needs some improvement. My husband and I came here for dinner with a friend one night & we've been to Sabor numerous times so we knew what to expect. Our friend got his food before us, which we understood & didn't think much of, but we started to realize that people who ordered their food AFTER us were being called up to pick up their food. We waited 15 minutes before my husband went up to ask about our food. The girl manning the orders didn't ask for his name and just brushed him off by saying "it's not ready yet". We gave them the benefit of the doubt and let them do their thing. 25 minutes later and we still didn't have our food. My husband went up yet again and they asked for his name; they pretended like they were looking for his name and said "your food isn't ready yet but it'll be ready soon" 35 minutes later, we were upset & our friend was done with his food. My husband goes up again AND THEY REALIZED THEY LOST HIS TICKET and our food was yet to be made. One, they lied to us. Two, they should have handled this entire situation differently. All we got was an apology and nothing more.