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  • I love this place, or 'USED' to love this place. The croissants and the sandwiches here are very good, but I had a very very bad experience today. The customer service was worst. Me and my husband walk into the restaurant, firstly we get a cold reception and when I ask a few questions about the flavors, I do not get a response and all I get is a frown. I was patient and kept my cool. Then we ordered our food (2 croissants and 2 sandwiches, everything 'For here' nothing 'To go'). We finish eating our croissants and wait for the sandwiches to come to our table or at least our names called out, as others were called out when the order was ready. Then after a long wait, I see that from the kitchen comes an order in a brown bag and a box(to go). The person behind the counter looks at it and doesn't even care to bring it to our table, instead she takes it and keeps it on the counter. I am confused and don't understand what is going on and still waiting for my food to arrive. In the meantime I see that she is calling out names for other orders immediately coming out Of the kitchen. We kept waiting and waiting, there were not many people in the restaurant, so it was evident that the order was ours, but nothing happens. Then I called this lady and ask her if that food sitting on the counter for the past 10 minutes was ours and she is very confused. She doesn't even remember our order and then she brings that stale food to us. Just after this, she goes to another table and gives the food (to go order) immediately which comes out of the kitchen. I also see her greeting another couple and talking to them with a smiling face for about 5 mins. That was very very rude and unacceptable behavior. Not sure what she was thinking and doing. WE ARE NOT GOING BACK TO THIS PLACE. That is for sure. SORRY P.CROISSANT, YOU JUST LOST A REGULAR CUSTOMER DUE TO UNACCEPTABLE BIAS/BEHAVIOR AND WORST CUSTOMER SERVICE.
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