I showed up at the Pancake Cafe for a late brunch on a Saturday at 2:30 PM. There were a few people eating in the dining room. I stood in the lobby for about 7 min and was not helped or seated. Within this whole time, I did not see a single employee. I ended up leaving and going somewhere else.
I do want to try the Pancake Cafe sometime, so I plan on going back. I hope I can update my review with a more positive experience after that. :)