If you care about your investment property, then DO NOT have them manage it!
I just fired them about a week ago. I have finally had enough after seven years.
They are rude, they don't respond to your questions and if they do they dance around it. They charged me for monthly inspections and the report always came back ok on everything. When the tenant was evicted and I went to see the place, WOW! If they did an inspection it should have been noted how filthy the carpet was. None of that happened over night. This is something that could have been addressed when the tenant was still there.
I went through yelp to find my new property management and so far the have been great. They respond right away and answer any and all questions that you may have. Renton702 is the name.