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  • I took my son to get treated there back in January. I had scheduled a cleaning but they could only do an exam that day, and I would have to come back for a cleaning. At the time of the appointment, I told them my son was double covered and filled out their paperwork accordingly. For some reason, one insurance was denying the service so they asked me to pay for it out of pocket. I told them he had a second insurance, which was clearly written in the paperwork. They said it was too late but they would try anyways. In the meantime, they wanted me to pay for the services out of pocket so it wouldn't go to collections. They also said if my insurance did cover it, they would send me a check for the overpayment. Today I called them to schedule the cleaning since it was never done. They said that since my so had pending work they could not do a clean. I asked if I got a second opinion saying the work wasn't necessary then would they do the cleaning since I had already paid for it. They say it is in their company policy to not do a cleaning on a patient if they have pending work to do. I also found out that my insurance did pay them for the service. So I asked about the check. Their response, "oh we have a check for you right here. Did you want me to put it in the mail for you?" They failed to give my money back after 4 months, but it was so easy for them to send me off to collections before running both insurances. I will never go back there again.
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