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| - Bill may be a craftsman, but he was an extremely rude individual to me not only as a customer, but a returning customer. I brought in 4 pair of shoes to have taps put on them and an additional pair of boots to have the soles replaced and taps put on as well. Once he informed me of the price to repair the boots, I wasn't sure if I wanted to proceed - I took a moment and thought about it and said yes, I will move forward with repairing all the shoes/boots. He in turn stated that he would require a deposit (of course, it was a big job and folks do not want to hold on to shoes without some type of incentive given to pick them up) to keep revenue flowing. However, he then told me that his credit card machine wasn't working. I stated, "no problem", I will go get the money from an ATM and bring it back. And that is exactly what I did. As we were wrapping up the transaction, he proceeded to give me the boots back (as if I wasn't having them repaired). I said, as I mentioned, the plan was to repair the boots as well. He then stated, he would need an additional deposit. I said well, I really do not want to have to go back to the ATM again, and pointed out that he should have made it clear that he would require more money (as I only withdraw what he required, he actually gave me a range and I gave him the higher end of the range). Ultimately, he looked at me and said "let's do this, take your shoes and I won't repair any of them". I was shocked - I asked him, you are turning away my business because I don't want to give you additional money (and I am a returning customer, so I would have definitely paid him for his services) and he looked me and said, "well this has been wonky from the start, you are indecisive and I can't help it if you don't carry cash around". I of course mentioned, that I also couldn't help it if his cash machine wasn't working. I could not understand why this transaction crashed and burned, but ultimately, I left there feeling embarrassed (as other folks were in the store), insulated and disrespected. Ultimately, it was simply a misunderstanding and he didn't realize that I asked him to repair the boots. Had his credit card machine been working, I would have gladly let him run an additional deposit for whatever he required. That being said, if you know that your card machine isn't working and you have sent your customer out to get cash, why would you have them go again? I was basically told that I was not worth his time. It felt like it was more than just about the shoes. I gladly took my shoes and left the store and gave my business to someone who appreciated it. He wasn't doing me a favor, I was giving him money to do a job. I was in tears afterwards, because I felt that his behavior was unwarranted. I was nothing but friendly and accommodating and that is what was so upsetting. He definitely has the right to turn away business, but I felt I was nothing but nice and respectful to him and I definitely should have received that in return. Food for thought...
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