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| - Did a little bit of damage to my car and was pointed here by Xtreme Motorsports down the street since Xtreme doesn't work with insurance companies. From now on, I will be bringing my car to Classic for regular maintenance and body work. Corvette owners, I recommend at giving this shop a call as they always have several Vettes of all eras in their (clean) garage.
I had to have a couple of body panels painted, two wheels replaced, and some suspension repairs. Luckily, Geico covered me with a rental car while the work was getting done. Classic called me up and said my car was ready a week or so later, so I returned the rental and went to pick up my car. To my surprise, they ordered and installed THE WRONG WHEELS. Although extremely frustrated, I left the shop as I had to go to work and didn't have a rental. As the day progressed, I noticed that there was also a rubbing sound coming from the bearings and I was starting to become furious. I had to call the shop and tell them I was not happy.
I spoke with Fran and she stayed on the phone with me for like 20 minutes while I vented all my concerns, bless her soul. After I unleashed hell, she said "Listen, I've been in the business for 20 years and customer service is my number one goal. We WILL make this right for you, Faraaz". She had me bring my car back that same day for them to take a look at the wrong wheels their supplier ordered. I was greeted by the mechanic who worked on my car, Michael. He apologized profusely as if he put the wrong order in himself, and then proceeded to reassure me that Classic would take care of me and that I should not worry about anything. I was happy about this, although still pretty pissed off that I didn't have a rental for while they fix this mistake.
While I waited for the new parts to come in, I brought my car back several times to fix a few smaller issues. EVERY SINGLE TIME I brought my car back, Michael put down his tools, walked out of the garage and greeted me personally. THIS IS CUSTOMER SERVICE, AUTO SHOPS OF TEMPE, TAKE NOTES. Michael has set the standard for me as far as auto mechanics go. I even learned that all of the employees are one small family--Fran I believe is the mom, her husband (dunno his name) is very intimidating but still friendly and fair, and Michael's brother (forgot his name, too), although probably the quietest of the bunch, was very knowledgeable about my car in particular. He said he even owned a few in his lifetime.
Anyways, they called me the other day and said the parts came in and fixed it next day. They even found another issue that required a replacement part. After I told them that I'd be really inconvenienced with not having a car for two days in a row, they rushed the part for me and FIXED IT SAME DAY INSTEAD. Right on.
So Classic, you DID make it right for me, and I thank you for that. So sorry that I had to be "that guy", but I have a lot of pride in my car and I just need things to be perfect. That being said, you have earned my repeat business. I will give you a call in a few weeks to do some rotors and fix anything else I manage to break. Thanks again.
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