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| - If I could give this location zero stars I would.
This location contained the most incompetent string of FedEx employees I have ever had the unfortunate "luck" to encounter.
It started with tracking the package I was expecting just to see that it was listed as 'Incorrect Address'. My first thought was how could this be? I had made sure the address was listed correctly when I placed the order and when I received the shipment notification it also had the correct address. When I called the customer service center they told me that the note on the shipment was that my shipping address did not include a building number.
In my complex, we do have unit #'s and building #'s. The unit #'s and building #'s do not repeat. The building #'s are used to narrow down which area of the complex you are in but you can still locate a unit without the building #. I have lived in this complex for 3 years and the only time I've used the building # is when I have a visitor or I am ordering take-out food.
This was not the first thing I've had shipped to this apartment and this was the first time I've had this problem.
Obviously the driver was new and didn't know the area, too lazy to ask the security guards for directions, ask the renters office for help, or just didn't feel like doing their work today.
The customer service agent let me know that they could put a note on this shipment so that as soon as the package was returned to the shipment center, I would be notified by text or email and would be able to go pick up the package in person.
I never received the notice. I took a change and went to the FedEx location hoping that my package would have been returned to the shipment center. Turns out that the package had returned to the center 45 mins before I even got there yet, still to this day, no email, phone call or text was ever received as I was promised.
The gentlemen at the counter who was assisting me in retrieving the box took at look at my tracking # and ID and proceeded to the back to look for the box. When he came back out 10 mins later, he said he couldn't find it because he did not write down the tracking # and needed the information again. Wouldn't it have been important information to take down the first time around instead of wasting 10 minutes?!?! When he finally found it, he scanned the label, I signed to say I received it and as I took possession of the box, he grabbed it out of my hands so he could verify the name on the box again. REALLY?!?! That information should have been checked, double checked and tripped checked before even handing me the package and having me sign for it.
I will avoid shipping with FedEX and especially to this location for the rest of my life.
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