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| - I would like to thank Mr. Rick & Mr. Eric for their technical explanation in depth, your mechanical expertise and your professionalism. Your explanation give me confidence to spend money to the car vs. none sense up sale and pressurized sale from Mr. P (owner of the shop) and Ms. Receptionist. Leslie
I also want to take a moment to give special thanks to Mr. "P" for his outrage, offensive language out of his mouth. You are very rude .... very rude.
This could be the shortest way to take yourself and your business go unpopularity quickly. So please keep offensive language to yourself since I only want to hire you for what you are expertized in.
Could you please explain what difference of installation work between brand new cylinder head vs old rebuilt head? I assume there is no different, and the work on new fully preassembled head is even less, correct me if I am wrong. You quote me 3 different labor fees for the same kind of work, cylinder head replacement.
I just want to focus on the major issue of the engine, and I assume we communicate well about the scope of work, I even isolated the valve leak issue when I brought my car in but Mr. Owner but instead of focus on it, you and your girl keep pressure me with your silly up sale like $50 for each radiator hose, timing belt...., AC.... I am very sorry to tell that you have very little knowledge of mechanical and try to rip me off. You try to jack up the fee by throw in the fictional fee, claimed from your affiliate without showing / proving me invoice from their side.
I have supported your business for the last 10 years but you treat me like trash. I am sorry this is not other part of the world, so please do not copy the ISIS business style. There is no more business support for you from me.
Mr. "P", You are losing your client. very rude......no education. People stay away if you do not want being ripped off.
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