This review is for the STORE location and not customer service for over the phone. Every time I've came into this store for help whether to pick up/return equipment that have been VERY helpful and didn't rush me when I had questions. They are generous with giving you cords and I was able to get an HDMI cord for FREE! They only negative thing is it's always busy and people are waiting but they are efficient with everything. Make sure to get there before 7pm because they lock the doors on time.