This airline would get no stars from us if it were possible to post a review without at least one. My husband does a great deal of business airline travel, basically all over the world. He is presently in Lynchburg, VA on a heavy civil job. In the states we try to always fly Southwest, no baggage fees, on time, pleasant personnel, close gates for connections. None of these apply to American. He has to use them & their feeder airline to get home to Las Vegas, NV. They have yet to be on time for any flight, which count is now up to seven. Maybe they should have Southwest do their training? We will avoid them any time in the future that we can.