I've had pretty mixed experiences at this Snow location. I like that their drinks are customizable when it comes to the amount of sugar, ice, and any add-ones, and most of their drinks are dairy-free. The only flavors of snoh/shaved ice that are dairy-free are pistachio and something else that I can't remember. I don't like how loud the music is here. On many occasions that I've come here, the music is blasting, regardless of the time of day. I can barely hear myself order, let alone have a conversation with anyone else.
The service here is variable depending on who's behind the counter. I have had some really good experiences though. I remember one time I ordered incorrectly (that is, what I ordered didn't match what I had in mind), and I went up to ask about my drink. After I explained that I wanted something that was a milk tea, the server was very nice and offered to change the drink for free, even though it was my misunderstanding originally.