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| - I was redoing several rooms and went to Calico as I liked their fabric selection. The ladies at Calico Corners are terrific. They go out of their way to be helpful, which I think causes some problems when there are customers waiting. My husband (white, middle-aged executive type) was kept waiting for over half an hour and finally just had to rudely interrupt a conversation to hand over some samples I had asked him to drop off for me. I also give their designer, Kathleen, high marks. Every selection she suggested was dead on and perfect for my style and space.
So, why the 1 star? Calico corporate is abysmal. They must contract with the cheapest bidder, regardless of quality. They should be named "Calico Cuts Corners."
Their delivery company, Metropolitan Warehouse and Delivery is completely disorganized (check their Yelp reviews). They first called on a Thursday to deliver the next Monday. I was busy, so requested another day. Was told that they only deliver on Mondays and the next date was three weeks out. Booked that Monday.
Received a call on the preceding Thursday to deliver on Tuesday, not the scheduled Monday. Called them back, only to be told that they only deliver on Tuesdays. What happened to "only on Mondays?" Rescheduled for a Tuesday several weeks out.
Finally received the couch after waiting almost three months. The couch should never have made it past quality control at the plant. The cushions were puckered, the center cushion wasn't square, the bottom cushions didn't line up with the welts in the base. On and on and on. These weren't subtle problems. Anyone who looked at the couch could spot the problems. But they shipped it out anyway.
So now I'm waiting for their upholsterer to come to inspect the couch. Then, I'm sure there will be more waiting while they try to correct the problems. Logistics for this couch is becoming a part time job. Buying a couch shouldn't be this difficult.
The only upside to this is that the order was for just the one couch. I was distracted by the holidays and did not place the full order for that room and the other two rooms.
ETA: The store manager visited to inspect the couch. Per her recent email, the manufacturer claims that the puckers will settle out (not likely given that the material wasn't cut or sewn properly). The misaligned cushions and base welts are supposed to be that way, even though the base welts are different distances from the edges of the couch. Evidently, that's the beauty of this made in the USA product.
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