| rev:text
| - Portraits Studio Review:
Amber is a hot mess. I thought it was just because she was having a hard day that she was 30min behind schedule (we had an appointment). She had sweat pouring down her face and was busting out of her shirt. (Gross, but I am generally nice so I ignored it.) Then during portrait session she seemed pretty clueless. My child usually smiles for everyone, but not for Amber. Finally, after she made us pause in the middle of the session for 10min to do who knows what, I changed things around in there a bit and got my child comfortable enough to do a couple okay pictures. We placed our order and we were on our way.
Well, 3 weeks later and nobody bothered to call or email as promised to let us know when the pictures were ready for pick up so I went in person just as the store opened. Amber was there again. She was frantic and complaining about her printer and her day has only just begun. I hadn't even said a word to her and she was crazy. Whatever. Then she pulls out our pictures- puts finger prints all over them, btw- and we start talking about the extras which they apparently print to try and up sell the pkg. I asked a couple questions and she immediately turned vicious. She accused me of wanting the extras for free just because I was asking questions. Then she accused me of being the rude one simply because I had to answer no to her accusation 3x. I generally don't get annoyed very easily, but there was no professionalism whatsoever. I'm not used to people turning ugly to me just for asking questions. So I asked for their customer service number so they could answer the questions she refused to. She got even more rude and didn't seem too happy to give it to me. She did a snide curtsy to remind me of her name, and as I turned to exit, she mocked me to the other patrons. I've never been treated so poorly before, especially unprovoked and in front of my child. Clearly Amber is the kind of class act whom I for one never want to see again. Not that I planned to go back anyway since the session was sub par to begin with.
On the bright side, she did give me the actual, correct customer service number (I called them while in the store bc I honestly thought she was lying). And if you ever have any problems I can assure you that their customer service staff are excellent, knowledgeable, and more than kind in answering questions or concerns.
If you go, then I would request someone else to do the session. And I still love the store in general and the other departments have always proven to be fantastic. This review is only directed towards Amber.
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