Definitely does not live up to the hype.
I had their new Earl Grey shaved ice. It was a very small portion (about a cup) for about $12, and the flavours did not match; there was mangoes and pieces of bread(??) with coconut cream and a mint leaf. The presentation was also messy and did not look like the ones in the picture.
I waited about 20 minutes for take out, their service is way too long and I was extremely unsatisfied. Go to Snow Time, it's across the street ;)