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  • Cynthia's is just down the street from us and we have ordered there a few times. My in laws order there more often, they like celebrating birthdays with Peking duck. Unfortunately tonight was the last night we will give them our business. My spouse and I are vegetarian and order the same things every time Tonight we ordered fried rice, spicy eggplant, and OK tofu. When she confirmed the order I have to admit I couldn't fully understand her over her accent but it sounded close enough. My husband ran in to grab it and we hurried home excited and hungry. Oh no they gave us squid not eggplant and we are vegetarian so we can't just make do. Not a big deal we will call have them make an eggplant and pick it up in 10 take back the untouched squid. To my disappointment we were met with staff who said in the few seconds since we called they already reviewed the conversation and you said squid. First of all I'm vegetarian I can assure you I don't accidentally order meat and fish. Secondly who cares if I did? We are regular customers and it's a $7 eggplant, surely she couldn't be serious? Then she tells him he should be more careful next time? I obviously assumed a manager would never lose our business over a $7 eggplant and ask for him. Ben comes on, pretty much laughs while talking over me the whole time, tells me she is best employee is broken English and is ok to lose our business. So I advised me I regret is choice, will not be back and will ensure my friends neighbours and family don't either as well as mention him specifically in my reviews. He stated this is ok happily as well. Too bad, the food was pretty good if he just said sorry and let me get the eggplant I would still spend my money there.
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