I guess at successful restaurants in Arcadia you don't have to provide any level of customer service. It's fine to have a busy restaurant but if the food is going to take 40-60 minutes longer to get out of the kitchen than normal you tell people before they order. You don't keep them trapped in your restaurant after they have paid for food waiting. I will give it to the kitchen staff, it looks like most of them where fighting nobly to get through orders but you can only do so much when the proper systems are not there to set you up for success. I also appreciated the decaf ice tea! The food was decent but the smug child posing behind the counter as an adult needs to learn how to treat people. Seriously working behind the counter at a casual dining establishment gives you no high ground to look down on people from, it's honest work, I've done it myself but I never forgot that I was in CUSTOMER service. I can't wait to try the location in central, it's soooo close to my house I don't think I will be able to resist trying it!!!! Also I have to throw a shout out to the twenties something women who pretty much ran around crazy doing everything for everyone, she has a tattoo on her right arm, she knows who she is!!! Keep kicking ass.
Edit: the manager was very quick to respond to my review and it gives me hope that they will do better in the future! Also go Hopi hawks!!!!!