After posting my review the owner promptly apologized and offered a complimentary pedicure. It took me by surprise. I wasn't expecting to hear from the owner. To me, this is a sign of a great business. The owner truly cares about the customer experience.
Well, I decided to try it out again, this time going with his suggestion of seeing Kai. WOW! What a difference! She was FANTASTIC!! She paid great attention to detail, was incredibly thorough, and VERY gentle. I really liked her.
Thank you. I will definitely be back!