0 stars. I called for a pick up. I asked if they could give me a rough estimate for time of arrival, not an extact quote. They told me, "We are not allowed to provide you any type of time." I called over half an hour later to cancel my initial pick up call and had a very shocking greeting from Westlake cab receptionist, "What time was your reservation so I can go ahead and cancel it." Funny, since they "can't give me a time" but clearly they can if that's the response I get back. No wonder they are being beat from their more effecient, organized, and obviously better businesses of Uber and Lift competitors.