Don't bother! No integrity and completely lacking in customer service. Our AC went out at 6:30 p.m. in a rental. Stated (to the landlord) that they would not come until the following morning. The landlord told me that because I "screwed around" (5 minutes to get from my office to my home) that Elite would not be available until the following morning. I called Elite when I got home to confirm that they were not coming out that night because of the comment my landlord made, he stated he would in fact not be coming out and that he was not getting in the middle! They had supposedly serviced the AC in 2011; so why is it malfunctioning now? Bad company, bad attitude, does not appreciate the business. I called One Hour and they are on their way!