I had a great experience on my way to a bar for NYE. I was so impressed that they got there within 30 minutes and the driver was awesome. We called them again to get a ride home but they took over an hour when they said it would be right there and when I called to double check the lady told me to wait outside in the cold because they wouldn't call me this time and it would be there right away! Lies. It took them another 45 minutes and when they finally came the cab driver demanded I pay him $50 up front to take me in addition to the meter. That's ridiculous.